With the increase in the cost of living, it’s understandable that people are looking for ways to save money wherever possible. Unfortunately, criminals are tapping into these concerns for their own financial gain – with UK Finance seeing a total of over £609.8 million stolen through fraud and scams in the first half of 20221.
At PayPal, we go to great lengths to protect our customers and we are strong supporters of Take Five to Stop Fraud, a national campaign from UK Finance which offers straight-forward impartial advice to help prevent email, phone based and online fraud – particularly where criminals impersonate trusted organisations, like PayPal. Take Five’s latest Cost of Living campaign aims to help people stay safe from criminals who will be taking advantage of the current situation for their own financial gain. With fraud becoming increasingly sophisticated and hard to spot, everyone needs to be on their guard to ensure that they remember to Stop, Challenge and Protect to keep themselves and their money safe.
Received an email, text message, phone call or alert from PayPal and not sure if it’s legitimate? Real communication from PayPal will:
If you receive a suspicious email, text message or call claiming to be from PayPal, don’t act on the message, click on any links or share any password details or personal data. Instead, open your browser, log into PayPal and check for any new activity. If we do need you to take any action – you will have a secure message waiting within your PayPal account.
If you think that you’ve received a phishing email, forward it to email@example.com without changing the subject line. We’ll investigate and let you know if it is indeed fraudulent.
If you think you’ve received a suspicious text, forward it to firstname.lastname@example.org by tapping and holding the messaging, select ‘More’ then click on the forward arrow and enter email@example.com as the recipient and send. You can then block the sender (on iOS / on Android) and delete the message.
If you think you’ve received a fake call, hang up and do not share any personal information or engage. Open your browser on your desktop or mobile device, log into PayPal and check if you have a secure message waiting. If you need to contact us, visit the Contact Us link on any PayPal page for the real phone number.
Here’s a few more tips on how to better recognise dubious emails, calls, texts and websites, and help keep your personal data protected:
Find out more about how to help us combat fraud by reporting suspicious emails, websites, phone calls and text messages on our website here. You can also report phishing emails to the Suspicious Email Reporting Service of the National Cyber Security Centre at firstname.lastname@example.org.
If you think you may have fallen for a scam, contact your bank immediately and report it to Action Fraud on 0300 123 2040 or via actionfraud.police.uk. If you are in Scotland, please report to Police Scotland directly by calling 101 or Advice Direct Scotland on 0808 164 6000.
For more tips and useful advice visit https://www.takefive-stopfraud.org.uk.
1 UK Finance Half Year Fraud Report 2022
* Buyer Protection is available on eligible purchases only. A 180 day time limit and other terms apply. See the Buyer protection section of your local User Agreement for more information.
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