Covid-19 - I need assistance with repaying my PayPal Credit account, what should I do?
If your finances are impacted by Covid-19 or you had a payment holiday on your PayPal Credit account which is coming to an end but you’re still having financial difficulties as a result of Covid-19, we may be able to provide you additional assistance in managing your PayPal Credit repayments.
To better understand how we can help you, we’ll first need to assess your situation and your individual requirements. To do this, please follow the instructions below:
Please note that from 1st April, payment holidays are only available to customers who are already on a payment holiday and would like us to consider providing a further payment holiday.
If you are having financial difficulties as a result of Covid-19 but are not currently on a payment holiday, please contact us as explained above so that we can consider what other support may be appropriate for you. You may also wish to take free and impartial debt advice, such as can be found here. For more information, see the other links at the bottom of this page.
Our employees are working as fast as possible to process your application, but due to the current challenging circumstances please be patient if it takes us a little longer to respond. Following this process is likely to be the fastest way to access the right assistance for you. If you need to get in touch with our team, you can message us. If you feel you need to speak to a team member, call 0800 368 7155 but please be aware that wait times may be longer than normal in the current circumstances.
If you are currently on a Covid-19 payment holiday and would like us to consider providing a further payment holiday, carefully read the information below to understand if a payment deferral continues to be right for you.
Is taking a payment holiday right for me?
Will I be charged a fee and interest during the payment holiday?
How does a payment holiday impact the use of my PayPal Credit account?
Will my credit score be negatively impacted by my payment holiday?
What happens after I make a request for a further payment holiday?
What should I do if I don’t think a payment deferral is right for me but I’m still impacted by Covid-19?
Last updated 29 April 2021
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