An Open Letter to PayPal Working Capital Customers

To our PayPal Working Capital customers who sell on eBay,

We’d like to thank you for your business and to make sure you know that PayPal will continue to be here to support small businesses. We hope this email finds you and your loved ones healthy and safe in these difficult times.

We understand the past few months have been like none other for you, your families, and your businesses. The pandemic and resulting economic impact have been longer lasting than any of us could have imagined or planned for, and we all look forward to the day when we return to some semblance of normality. As a current PayPal Working Capital customer who sells on eBay, we want you to be aware of our plans for PayPal Working Capital.

During the height of the pandemic, we offered you the option to pause your automatic sales-based repayments for your PayPal Working Capital advance to help you sustain your business. And while you always had 90 days to make your minimum repayments, we knew that it was necessary to offer additional time to those merchants that needed it – and we are proud to have done so. If your business is still facing significant hardship and you need more flexibility in repaying your advance, we want to help. Please contact us 0800 368 7176 (Monday to Friday 8am to 6.30pm).

PayPal and eBay have had a long history together and were a single company until five years ago. This five-year milestone allows eBay to migrate more of its merchants to its managed payments program. This migration will unfortunately interrupt your ability to make sales-based repayments on your PayPal Working Capital advance from your eBay sales and may also impact future PayPal Working Capital offers available to you. Once eBay moves you to managed payments, PayPal will no longer have access to your business’s eBay sales for purposes of automatic repayments on your PayPal Working Capital advance or visibility into those sales to assess your business’s future eligibility. However, we understand that you may be required to migrate to eBay managed payments and need new solutions from PayPal to allow you to not only repay your advance efficiently, but also remain eligible to apply for future business financing through PayPal when you need it.

When PayPal launched PayPal Working Capital in the UK in 2014, business owners welcomed it as a revolutionary financing solution, unlike anything available at that time. Six years on, we continue to provide access to business financing that our customers appreciate for its fair, transparent pricing, simplicity, and speed of access. Currently, we’re developing the next generation of PayPal Working Capital – a set of new, innovative features that will serve your needs as your business continues to evolve. These new features will address the rapidly evolving commerce ecosystem and provide support for merchants who choose to sell goods across a variety of platforms and marketplaces. We are excited about what the future holds for PayPal Working Capital and will share more details as we roll out new features in the coming months.

In the meantime, please remember that you have the option to make repayments from your PayPal balance or from any verified bank account in your PayPal wallet by logging into your PayPal Working Capital dashboard. From there, you can schedule one or more payments by clicking “Make a Payment” and following the instructions provided.

We are working hard to ensure you feel supported through this period of transition and appreciate your business. Thank you.



Doug Bland

Senior Vice President, Global Credit




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